Expertise

Delivery

You don't just put a pellet stove in the car boot. Pellet stoves are heavy and take up a lot of space. That is why we are happy to arrange home delivery for you.

Our own delivery service

Ecogy considers it important that you get your order delivered quickly. Our own delivery service delivers the pellet stove to your home within 48 hours, provided the product you ordered is in stock in our warehouse. We deliver throughout Belgium. Should you have any questions about this, please contact us.

 Installation

Do you opt for installation by Ecogy? Then delivery is out of the question. If the installer comes to install the Ecogy, he will bring the pellet stove and all accessories for the installation himself.

Would you still like us to install the pellet stove after it has already been delivered? That is, of course, no problem at all. We focus on ultimate service. You can always call on our service. Just contact us for a personal offer. If in doubt, we prefer to come and take a look at the situation first.

Also remember that in some cases, installation by a licensed installer is required. For example, for your insurance. Also, the warranty often lapses if the pellet stove is not demonstrably installed by a recognised installer in.

Service

Have your pellet stove serviced annually for proper operation. Do you want to ensure a long life for your pellet stove? Then it is best to take out a maintenance agreement. Incidentally, most quality brands of pellet stoves also require a maintenance agreement.

Warranty

Moreover, to claim warranty for your pellet stove, you must be able to prove at all times that your pellet stove is serviced annually by an approved company and in accordance with the manufacturer's instructions.

All our installers at Ecogy have received in-house training and are retrained annually by technical staff from various brands. This way, we know exactly how your pellet stove functions. If you sign a pellet stove maintenance agreement, you are therefore assured of the correct operation of your pellet stove.

Proper maintenance is specialist work, not only does it extend the life of your pellet stove, but a well-maintained pellet stove uses less fuel and is therefore better for the environment.

For a fixed amount of €210 per year, you are assured of undisturbed heat enjoyment. A pellet stove maintenance agreement consists of:

Cleaning of stove and interior
Cleaning the entire flue
Fan cleaning
Cleaning of inlet and outlet ducts
Checking and adjusting technical system ( if necessary )
Free software update

Quality

Bij ons kiest u uit een zorgvuldig gekozen assortiment van kwaliteitsartikelen.

Satisfaction

Your satisfaction is central to us. 100% satisfied customers are what we aim for

Fast delivery

We guarantee correct delivery. Your order, always delivered on time.

Expertise

Our experts are always available with advice or to answer all your questions